1. CANCELLATION BEFORE PAYMENT

If you have not paid for your order, there is no need to contact us to cancel it. We receive hundreds of ‘test’ orders each day which our members are using to quote certain cart contents and save the invoice for later reference.

We ignore all orders until a matching payment is received. So if you haven’t paid, don’t worry, we’re not processing your order.

You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.

If your order is more than a week old please note you may not be able to “reactivate” it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.

2. WITHDRAWING AN ORDER AFTER PAYMENT

If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.

If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.

If the goods have already been delivered, we cannot cancel or change the order.

If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees – please contact us.

If the order is in an early processing stage you may be able to change your mind and cancel the total order. You can ask for a refund or keep your payment as a credit.

If you have any doubts about importing from China, you’re right to be cautious. Here’s some key information about Sell-Best.com to give you more confidence in starting out with your new China Wholesale supplier:

Sell-Best.com is a wholesaler, based in China and ship from the city of Guangzhou or Shanghai in Mainland China. Goods are shipped to worldwide by air freight and couriers such as DHL and UPS.

-Unlike most Chinese export companies, there is no minimum order restriction. You can buy products in any order quantity – even 1 piece samples – from a wide selection of the latest released products. So you can test products and find out about the details of importing from Sell-Best.com before you’re committed to any large orders;

-You can pay by credit card through PayPal, which offers total buyer protection and avoids having to share any of your financial information;

-Dropshippers can send single items directly from Sell-Best.com to their customers.

-All the products you buy from Sell-Best.com are covered by our warranty (Different products have different warranties), and are carefully inspected for quality before packing – which is one additional level of QA over and above what is done in the factory;

-You’re supported by friendly English speaking staff before and after placing an order, and you can get full product information and support even before purchasing;

-Your goods are packed carefully, and the packages are correctly labelled and accompanied by all the paperwork that’s needed for smooth clearance through your country’s Customs.

-When you pay for orders on Sell-Best.com you do not need to share any of your confidential financial details with Sell-Best.com and you’re protected by PayPal’s money back guarantees;

-Sell-Best.com is an officially registered in Israel;

-The Sell-Best.com website is certified “Hacker Safe” and is also verified.

CONTACTING SELL-BEST.COM
- Contact Us to view FAQs and submit help tickets (we aim to answer all tickets within 1 working days)

– you can also email sales@Sell-Best.com directly

We prefer our customers to order through our website. You can place orders directly for the products you like.

However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives by live chat or email us at: service@Sell-Best.com